Industry veteran brings nearly three decades of integration and agency-operations experience to support Keystone’s growing network of partner platforms
MECHANICSBURG, Pa., May 26, 2026 – Keystone today announced the appointment of Rachel Harbaugh as Senior Vice President of Operations and Integration. In this role, Harbaugh will oversee Keystone’s operations and integration strategy, working alongside platform leaders to align systems, scale shared capabilities, and accelerate growth across the organization.
Harbaugh joins Keystone with nearly 27 years of insurance industry experience, most recently serving as Senior Vice President, Integration Management at Gallagher. Prior to Gallagher, she spent more than 25 years at NFP, where she held a series of senior operations and integration roles, including Vice President of P&C Integration Management. During her tenure, she led the expansion of NFP’s integration capabilities into the United Kingdom and the MGA/MGU space, deployed P&C operating platforms across North American acquisitions, and supported both organic and inorganic growth initiatives. Earlier in her career, Harbaugh was one of eight partners at a New England-based insurance agency that was acquired by NFP, giving her firsthand experience as an agency owner navigating a transition into a larger enterprise.
“Rachel brings a rare combination of operational depth and authentic empathy for what our partners are experiencing,” said Mike Walsh, President & CEO of Keystone. “She has sat in our partners’ seats as an agency owner, and she has helped lead one of the most active integration platforms in the industry. That perspective — paired with her steady, transparent leadership style — is exactly what we need as we continue to scale and support the next chapter of Keystone’s growth.”
Harbaugh said she was drawn to Keystone by the company’s growth trajectory, its acquisitive yet partnership-driven model, and the leadership team assembled to guide it forward.
“What excites me most about where Keystone is headed is the growth and the opportunity — we’re bringing together the best of the best,” Harbaugh said. “It’s not just opportunity from a leadership perspective; it’s opportunity for the field. As the business transforms, people in local firms and agencies can move from being a jack of all trades to truly specializing in what they do best. That unlocks opportunity on so many levels.”
In her new role, Harbaugh will work closely with Keystone’s Partner Platforms to support them through change, strengthen common operating systems, and bring the right tools, people, and technology together to drive both organic and inorganic growth.
“I’ve been in our partners’ shoes — I’ve sold an agency, and I’ve helped lead full enterprise transformations on the other side of that journey,” Harbaugh added. “My focus is on listening first, understanding each Platform’s business and culture, and then partnering with them to navigate change with the least possible disruption — with transparency, communication, and a clear framework guiding the way.”
About Keystone
Keystone is recognized by Business Insurance as the 27th largest retail broker and the 5th fastest-growing broker in the United States. Leveraging its robust distribution capabilities and strategic partnerships with Platform Partners, Keystone’s unique model delivers exceptional growth and profitability. By providing best-in-class services and capital investments, Keystone empowers independent agencies to thrive and unlock their full potential. Founded in 2020, Keystone continues to drive innovation and growth in the insurance industry. For more information, please visit www.mykeystone.com.
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